Terms of Service
Last updated: 2026/11/3
These Terms govern consumer purchases of physical goods from www.creality3dofficial.eu and reasonable use of this website. Please read them with the product information and the policies linked below before placing an order. Mandatory consumer rights remain applicable.
1 The seller and these Terms
The seller and website operator is Comgrow 3D Technology Co., Limited, based in Hong Kong. References to we, us and our mean this company. We resell Creality products through this website; the website is not owned or operated directly by Creality.
Business and complaints address: 8 Le Mazereau, 37310 Dolus le Sec, France
Registered address, if different: UNIT 18 8/F PETER LEUNG,INDUSTRIAL BUILDING,103 WAI YIP STREET KWUN TONG,KL
Operating Entity: Comgrow 3D Technology Co., Limited (Hong Kong)
Applicable VAT registration: DE327445209
Customer service: sale@creality3dofficial.com
Telephone: +86 13723480019
The Shipping Policy and Returns Refunds and Legal Guarantee Policy explain the corresponding purchase arrangements. The Privacy Statement explains personal-data processing. A privacy notice is not blanket consent to optional tracking, marketing or every possible use of personal data.
A consumer is an individual acting for purposes outside their trade, business or profession. You must have the legal capacity required to enter the purchase, or a legally valid approval where the law permits it. Any separate business-purchase terms must be expressly agreed; they do not replace the rights of a consumer.
2 Product information and availability
The product page identifies the model, main specifications, included items, price, condition and any relevant compatibility or delivery limitations. Open-box, refurbished or otherwise non-new goods are identified as such before purchase. Their description does not waive rights concerning undisclosed faults.
Please review the model and configuration before ordering. A monitor can display colours differently, but this does not excuse a material mismatch with the agreed description. Illustrations showing optional accessories or example results must make their illustrative nature clear.
A preorder or backorder is identified with its expected delivery arrangement. We do not replace your chosen model, condition, material characteristics or agreed delivery arrangement with a materially different one without your agreement or another lawful basis.
3 Placing an order and contract confirmation
Checkout allows you to review the goods, quantities, delivery address, payment method and total charges and to correct errors before ordering. The final order button clearly indicates an obligation to pay. Placing an order submits your purchase to us; we accept it by sending an order confirmation that confirms acceptance. Any message that only acknowledges receipt must clearly say so.
We provide the accepted order details, applicable contractual information and withdrawal information by email or another durable medium without undue delay and no later than the legally required time. You can save a copy of these Terms. The purchase language is the language presented for the transaction; the English version must not remove protection required in another applicable language.
If we cannot accept an order because the product cannot be supplied, a payment is not authorised, fulfilment would be unlawful or there is a substantiated security concern, we will inform you without undue delay and return any payment due. Once a contract is formed, we do not reserve an unrestricted right to cancel it for convenience or change its price.
4 Prices taxes payment and promotions
Prices are displayed in euros unless another currency is expressly stated. Consumer prices include applicable VAT and mandatory charges that can reasonably be calculated. The checkout identifies the total price payable to us, delivery charges and any properly disclosed additional amount. Where a charge cannot reasonably be calculated in advance, its calculation method and possible liability are explained before ordering.
Any separate import payment for a non-EU dispatch must be disclosed under the Shipping Policy. We do not automatically add undisclosed warehouse, handling, remote-area, customs or payment fees after purchase. Any optional paid service requires your express agreement; it is not selected by default.
Available payment methods and when payment is collected are shown at checkout. A payment service may apply its own currency-conversion or financing terms where you choose that service. We do not treat acceptance of these Terms as an agreement to a separate credit or recurring-payment arrangement.
Promotions identify their eligibility conditions, qualifying products, minimum spend and validity period. A comparison with a manufacturer’s recommended price is identified as that comparison. Announced price reductions use the prior price required by the applicable law, generally the lowest price applied during the preceding 30 days, subject to lawful national exceptions. Future price changes do not alter an accepted order.
If we discover a material pricing or description error, we will explain it and any proposed correction. Before acceptance, you can choose whether to proceed on corrected terms. After a contract is formed, any correction or cancellation must have your agreement or another valid legal basis. You do not automatically lose a concluded contract merely because we later identify an error.
5 Delivery and risk
Delivery destinations, dispatch origins, shipping costs, handling and transit estimates and import arrangements are set out in the Shipping Policy and the information shown for your order. We deliver only to the EU addresses we serve, without unjustified discrimination against customers entitled to the applicable EU protections.
For a delivery arranged by us, risk of loss or damage remains with us until you or your nominated recipient take physical possession, subject to the statutory exception for a carrier you independently appoint and that we did not offer. Carrier delay or a tracking status does not automatically remove our responsibility as seller.
Agreed delivery deadlines and statutory remedies for non-delivery apply. An event outside our reasonable control may affect performance, but it does not automatically remove your right to terminate or receive a refund where the law provides it.
6 Cancellation returns refunds and legal guarantees
Eligible consumer purchases carry a 14-day statutory right of withdrawal after receipt, with the separate return-dispatch period and refund rules explained in the Returns Refunds and Legal Guarantee Policy. You can notify us before delivery as well. Dispatch or warehouse processing does not by itself cancel that right.
Goods also carry the seller’s legal guarantee of conformity of at least 2 years from delivery, subject to any longer or more protective national rule. A commercial warranty is additional and cannot replace these rights. Available remedies include repair or replacement and, where the legal conditions are met, a price reduction or termination with a refund.
Wear parts, opened packaging, third-party filament or an independent repair do not automatically remove every statutory claim. The particular issue is assessed under the applicable conformity rules. Any statutory extension, suspension or renewal following repair or replacement remains available.
Returns for a change of mind and claims for faulty goods have different rules. We apply the appropriate procedure and necessary cost allocation rather than requiring a consumer to label a quality claim as a paid change-of-mind return.
7 Safe use software and product support
Use equipment in accordance with the supplied safety and installation instructions and the laws applicable to its use. Review any relevant ventilation, material-handling, electrical or laser-safety requirements before operation. This does not shift responsibility for an unsafe or non-conforming product to the customer.
For goods incorporating digital elements, applicable conformity, functionality and update obligations remain in force. Necessary updates and associated information must be provided for the legally required period. Any separate manufacturer software licence governs only matters it may lawfully govern and does not remove our seller obligations.
8 Accounts and website use
Provide accurate account and delivery details, protect your login credentials and notify us of suspected unauthorised account access. We do not make you responsible for every unauthorised transaction regardless of its cause.
Do not use the website for fraud, malware, unauthorised access, unlawful harvesting of personal data, infringement of others’ rights or harassment. We may take proportionate measures to address a genuine breach or security risk. Restricting an account does not extinguish an existing right to a refund, complaint or statutory remedy.
We may maintain or update the website and cannot promise uninterrupted availability. Maintenance does not relieve us of obligations relating to accepted orders, refunds or protection of personal data.
9 Content reviews and third-party services
Website text, images, logos and other protected material remain the property of the relevant rights holders. Creality names and marks identify products and their manufacturer; their use does not mean this store is owned by that manufacturer. You may use the website and retain order documents for ordinary shopping and lawful personal reference.
If you choose to submit a public review or photo, you retain your rights and permit us to display that submission for its stated review purpose. Reuse in a separate advertising campaign requires the permission or other lawful basis applicable to that reuse. We may remove unlawful or misleading content, without suppressing a review solely because it contains legitimate criticism.
A third-party link may lead to a separately operated service governed by that provider’s terms and privacy information. This does not exclude responsibility for a service provider or fulfilment partner we use to perform our own contract.
10 Our responsibility
We are responsible for breaches of our obligations and resulting loss to the extent required by the applicable law. These Terms do not exclude or restrict liability that cannot lawfully be excluded or restricted, including applicable liability for death or personal injury, fraud, deliberate misconduct, gross negligence or defective products.
We do not supply consumer goods on a blanket as-is basis or disclaim their required conformity, quality or fitness. No general website disclaimer removes an agreed product characteristic, a mandatory remedy, a data-protection duty or responsibility for our own legally attributable conduct.
11 Complaints governing law and dispute resolution
Send complaints to sale@creality3dofficial.com or the business address in section 1. Include the order details and the issue so we can investigate. We aim to reply within 2 business days. This response target does not extend a statutory deadline or require you to wait before seeking a remedy available by law.
For a consumer habitually resident in an EU Member State to which we direct our activities, the purchase contract is governed by the law of that Member State. Mandatory protection applicable under the relevant conflict-of-laws rules remains available. Nothing requires you to give up access to a competent court or to submit exclusively to courts outside the EU.
You can find consumer dispute-resolution bodies through the European Commission’s Consumer Redress directory. This information does not require you to use ADR or remove your right to go to court.
12 Changes interpretation and preservation of rights
The Terms applying to a purchase are those supplied or made available when the contract was concluded, together with the specific lawful terms agreed for that order. Later website revisions do not retrospectively reduce an existing contractual promise, price, guarantee or statutory right.
If a term is unlawful or unfair, it does not bind the consumer to the extent provided by law. The rest of the contract continues where it can lawfully do so. Ambiguous standard terms are interpreted under the applicable consumer-protection rules. A more specific lawful commitment for an order will be honoured, and mandatory law prevails over any inconsistent provision.