About Us
Last updated: 2026/11/3
www.creality3dofficial.eu is operated by Comgrow 3D Technology Co., Limited, a Hong Kong business that resells Creality products to customers using the EU delivery destinations we serve.
1 Our role
We sell Creality 3D printers, scanners, laser engravers, filament and accessories through this website. Our team provides product information, order assistance and after-sales support for purchases made here.
Comgrow 3D Technology Co., Limited is the seller for these purchases. This website is not owned or operated directly by Creality. Creality is the product brand and manufacturer; our role is to operate this retail store and fulfil the seller obligations arising from its orders.
2 Delivery and after-sales support
We deliver only to the eligible EU addresses identified in our Shipping Policy. Dispatch origin can vary by product and is disclosed before purchase. Our business address, fulfilment warehouse and return facility have different roles and should not be confused.
For order assistance or a product issue, contact sale@creality3dofficial.com. We aim to reply within 2 business days. Returns, refunds and seller guarantee obligations are explained in our Returns Refunds and Legal Guarantee Policy. Manufacturer commercial warranties, where offered, are additional to consumers’ statutory rights.
3 Company and contact details
|
Detail |
Information |
|
Legal seller and operator |
Comgrow 3D Technology Co., Limited |
|
Business location |
Hong Kong |
|
Business and complaints address |
8 Le Mazereau, 37310 Dolus le Sec, France |
|
Registered address if different |
|
|
Operating Entity |
Comgrow 3D Technology Co., Limited (Hong Kong) |
|
Applicable VAT registration |
|
|
Orders and after-sales support |
sale@creality3dofficial.com |
|
Privacy enquiries |
info@creality3dofficial.com |
|
Telephone |
+86 13723480019 |
Please use the designated return facility in our Returns Refunds and Legal Guarantee Policy for product returns. The business address above is not a return instruction. Read our Terms of Service for purchase conditions and our Privacy Statement for information about personal data.
