Shipping Information

Shipping from China might cause tariffs (including accessories), please know well about your country's tariff policy. All the products Creality3D selling default FOB trading terms, the buyers will take responsibility on all kinds of tax in their country. Shipping from the local warehouse has no import tariffs required.
Parts will ship from China or send from an overseas warehouse, please choose the warehouse in stock.
- All packages have specific tracking information.
- FREE SHIPPING DOES NOT INCLUDE YOUR COUNTRY'S IMPORT TAX, PLEASE CHECK BEFORE ORDERING!
- PLEASE DO NOT provide PO.BOX/Parcel central address, will affect the shipping time, if you did, please contact us at sale@creality3dofficial.com to change the address.

FAQs about Orders/Deliveries/the COVID-19 virus

1. Whether global free shipping or not?
It is not global free shipping. Due to Express company's different charge standards in different countries, Free standard shipping is only available for part of the countries. We will charge for the additional shipping costs when ship to a remote country/area or a remote area fee will be charged by the carrier.
2. Why do I need to pay for remote area fees?
Express companies (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote areas based on their standard. So we do not know whether your address is a remote area before we get your address information. Customers will need to pay for remote area fees if ship to a remote area.
3. Why my order always does not have detailed tracking information?
After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery. And due to the current control measures applied globally aimed at avoiding the diffusion of the COVID-19 virus, shipments and track info may be delayed. Please understand.
4. What's the status of my order and delivery?
You can track your order and deliveries from Your Orders. Once your order has shipped, you can find tracking information in your order details. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
5. Can I change the address on my order?
Customers can contact sale@creality3dofficial.com to change the delivery address before we ship out the order.