Shipping Policy
Last updated: 2026/11/3
This policy explains delivery availability, dispatch locations, shipping charges and delivery arrangements for orders placed at www.creality3dofficial.eu. The seller is Comgrow 3D Technology Co., Limited.
1 Delivery destinations
We deliver only to the EU destinations and addresses listed below. Delivery availability depends on the delivery address and the product, rather than the customer’s nationality. We do not offer delivery to non-EU addresses through this website.
EU countries served: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
We require a complete street address, recipient name and the contact information needed by the delivery provider. We do not deliver to PO boxes or parcel-locker addresses. Product-specific restrictions, including restrictions affecting batteries, chemicals or heavy equipment, are displayed before purchase where relevant.
2 Where orders are dispatched from
Stocked products may be dispatched from Germany or another EU facility identified for the item. Selected spare parts or accessories may be dispatched from China. The dispatch country applicable to your purchase is identified on the product page and during checkout before you place the order.
An EU delivery address does not necessarily mean the product is dispatched from an EU warehouse. Any warehouse or dispatch location described on this website is a fulfilment location, not a statement that our business is established there. Our business address is identified below.
We will not change the agreed dispatch arrangement in a way that adds charges or materially changes the agreed delivery terms without your agreement. If an agreed arrangement becomes unavailable, we will explain the options and respect your cancellation and refund rights.
3 Handling times transit times and shipping charges
Handling time covers preparing an in-stock order and handing it to the carrier. Transit time covers transport after carrier handover. The estimated total delivery time is the handling time plus the transit time. A shipping label being created does not, by itself, mean that the carrier has received the parcel.
|
Delivery service |
Handling time |
Transit time |
Shipping charge |
|
Germany delivery from EU stock |
0-3 Days |
3-8 Days |
Free |
|
Other eligible EU destinations from EU stock |
0-3 Days |
3-8 Days |
Free |
|
Eligible parts or accessories dispatched from China |
0-5 Days |
3-10 Days |
Free |
Time ranges in the table are stated in business days unless expressly identified as calendar days. A business day is Monday to Friday, excluding public holidays applicable to the relevant fulfilment operation. Any order cut-off time and its time zone affecting the estimate are shown before purchase.
The delivery options and total shipping charge applicable to your address are shown before you submit a binding order. Free shipping applies only to the products, destinations and order values expressly identified in the offer. Any remote-area or oversized-delivery surcharge must be disclosed before purchase and included in the agreed charge. We do not impose an undisclosed mandatory delivery surcharge after payment.
If an item is a preorder, backorder or made-to-order product, its status and expected dispatch or delivery window are disclosed separately before purchase. In-stock delivery estimates do not apply to such items. We will notify you of material changes rather than automatically substituting a later date.
4 VAT customs and other import charges
Prices offered to EU consumers include applicable VAT and other mandatory charges that can reasonably be calculated, with any destination-based adjustment shown before the order is placed. Shipping charges are identified separately where applicable. Your checkout summary identifies the amounts payable to us.
For goods already in free circulation in the EU and delivered within the ordinary EU customs and VAT area, customers are not charged import customs duty merely because the goods originated outside the EU. Special territories may have different arrangements and are subject to the delivery restrictions and charges disclosed before purchase.
For any product dispatched from outside the EU, the applicable import arrangement is:
We default to dispatching orders and replacement parts from our EU warehouse, incurring no import tariffs for you. If a warranty replacement part is out of stock in the EU and shipped from outside the EU, you may need to prepay import VAT, duties, and clearance fees; please provide the receipt for full reimbursement. For out-of-warranty parts shipped from outside the EU due to local stock shortages, all associated import VAT, duties, and clearance fees are borne by the customer.
Any import amount payable separately to a carrier or authority must be clearly disclosed before purchase. Where a charge cannot reasonably be calculated in advance, we explain how it is determined and that it may be payable. A general reference to FOB terms does not replace these disclosures or transfer our mandatory obligations to the customer. We bear costs that the law makes our responsibility because we failed to provide the required information.
5 Tracking and split shipments
When your order is dispatched, we send the available tracking information to the email address used for the order. Carrier scans may take time to appear. Contact sale@creality3dofficial.com if the tracking information is missing or does not progress; you do not need to resolve a delivery failure with the carrier instead of us.
Items may be sent in separate parcels when this is consistent with the agreed delivery arrangement. We will identify separate shipments and their tracking details. We do not add an unagreed shipping charge because we split an order.
6 Delays and failure to deliver
We will inform you of a material delay and explain the revised estimate and available options. Unless a different delivery period was expressly agreed, goods must be delivered without undue delay and no later than 30 calendar days after the contract is concluded.
If we miss the agreed or statutory delivery deadline, you may require delivery within an additional period appropriate to the circumstances. If we still fail to deliver, you may terminate the contract and receive reimbursement without undue delay. An additional period is not required where we refuse delivery or where delivery by the agreed deadline was essential under the applicable law. Other mandatory rights remain unaffected.
Carrier disruption, customs delays or other events outside our reasonable control do not automatically remove your statutory cancellation or refund rights. We do not require customers to accept an indefinite delivery extension.
7 Delivery problems damage and address changes
For delivery we arrange, risk of loss or damage remains with us until you or your nominated recipient take physical possession. A different statutory rule may apply if you independently appoint a carrier that we did not offer. A tracking status alone does not conclusively resolve a disputed delivery.
If a parcel is missing or a product arrives damaged or incomplete, contact sale@creality3dofficial.com with your order details and a description. Photos and packaging details may help where available. No unboxing video, carrier claim or report within a fixed short period is a condition that overrides your statutory rights.
Check the delivery information before ordering. If an address needs correction, contact us promptly. We will try to amend it before dispatch; a change after carrier handover may not be possible. Any optional redirection or re-delivery service and its charge require your agreement. We assess costs caused by incorrect customer-supplied details individually under applicable law, without an automatic penalty or forfeiture of all payments.
8 Cancellations returns and contact
For withdrawal, return costs, refunds and statutory guarantee claims, see our Returns Refunds and Legal Guarantee Policy. Dispatch does not remove the statutory right to withdraw. Please tell us clearly if you are withdrawing; refusing or not collecting a parcel alone is not a clear withdrawal notice.
Seller: Comgrow 3D Technology Co., Limited
Business and complaints address: 8 Le Mazereau,37310 Dolus le Sec,France,+33 7 65 16 90 77
Email: sale@creality3dofficial.com
Telephone: +86 13723480019
We aim to respond to order and delivery enquiries within 2 business days. This target does not extend any legal deadline.